Privacy Policy

1. Introduction

MediAid Pro ("we," "our," or "us") is committed to protecting the privacy and security of your personal health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our healthcare management platform. We comply with HIPAA, GDPR, and other applicable healthcare data protection regulations.

2. Information We Collect

2.1 Patient Information

When healthcare providers use our platform to manage patient care, we collect:

• Personal identification (name, date of birth, address, contact information)
• Medical history and health records
• Appointment information
• Insurance and billing information
• Prescription and medication data
• Laboratory results and diagnostic information

2.2 Provider Information

For healthcare providers using our platform:

• Professional credentials and license numbers
• Practice information
• Contact details and account credentials
• Payment and billing information

2.3 Technical Data

We automatically collect:

• Device information (IP address, browser type, operating system)
• Usage data and analytics
• Login and access logs
• System performance data

3. How We Use Your Information

We use collected information for:

• Healthcare Operations: Appointment scheduling, medical record management, prescription management
• Treatment: Facilitating communication between patients and healthcare providers
• Payment: Processing billing and insurance claims
• Service Improvement: Analyzing usage patterns to improve our platform
• Security: Protecting against unauthorized access and ensuring HIPAA compliance
• Legal Compliance: Meeting regulatory and legal obligations

4. HIPAA Compliance

MediAid Pro is fully HIPAA compliant. We:

• Implement appropriate physical, technical, and administrative safeguards
• Execute Business Associate Agreements (BAAs) with covered entities
• Conduct regular risk assessments and security audits
• Maintain detailed audit logs of all PHI access
• Provide breach notification as required by law
• Train our staff on HIPAA regulations and best practices

5. Data Security

We implement industry-leading security measures:

• Encryption: AES-256 encryption for data at rest, TLS 1.3 for data in transit
• Access Control: Role-based access with multi-factor authentication
• Data Centers: SOC 2 Type II certified facilities with 24/7 monitoring
• Backup: Daily encrypted backups with disaster recovery procedures
• Monitoring: Real-time threat detection and intrusion prevention
• Regular Audits: Third-party security assessments and penetration testing

6. Information Sharing

We share information only when necessary and permitted:

• Healthcare Providers: With your authorized healthcare team for treatment purposes
• Insurance Companies: For claims processing and payment
• Business Associates: With HIPAA-compliant service providers under BAA
• Legal Requirements: When required by law, court order, or government requests
• Emergency Situations: To prevent serious health or safety threats

We never sell personal health information to third parties.

7. Your Rights

Under HIPAA and applicable privacy laws, you have the right to:

• Access: Request a copy of your health records
• Amendment: Request corrections to your health information
• Accounting: Receive an accounting of disclosures of your information
• Restriction: Request restrictions on certain uses of your information
• Confidential Communications: Request communications through alternative means
• Complaints: File a complaint if you believe your privacy rights have been violated
• Revoke Authorization: Withdraw consent for specific uses of your information

To exercise these rights, contact our Privacy Officer at privacy@mediaidpro.com

8. Data Retention

We retain health information in accordance with legal and regulatory requirements. Medical records are typically retained for a minimum of 7 years from the date of last service, or longer as required by applicable state laws. After the retention period, data is securely deleted using industry-standard sanitization methods.

9. Children's Privacy

We comply with COPPA and other children's privacy laws. Parental consent is required for patients under 13 years of age. We handle pediatric health information with additional care and security measures.

10. Breach Notification

In the unlikely event of a data breach affecting your personal health information, we will notify you and relevant authorities within the timeframes required by HIPAA and applicable laws. We maintain comprehensive incident response procedures to minimize the impact of any security incidents.

11. International Data Transfers

Your health information is stored on secure servers located in [Country/Region]. If you access our services from outside this region, please be aware that your information may be transferred, stored, and processed in locations where our servers are maintained. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes through email or prominent notice on our platform. Your continued use of our services after such changes constitutes acceptance of the updated policy.